Frequently Asked Questions
Everything you need to know about our premium skincare and waxing services.
How should I prepare for my first waxing appointment?
For the best results, ensure your hair is at least a quarter-inch long (about the size of a grain of rice). We recommend exfoliating the area 24-48 hours before your visit and avoiding heavy lotions or oils on the day of your service.
What is the EWC Comfort Wax®?
Our exclusive Comfort Wax® is a proprietary blend of high-quality beeswax and soothing ingredients designed to strip away hair while remaining gentle on the skin. It is applied at a warm temperature for a more comfortable experience.
What is your return policy for skincare products?
We want you to love your glow. If you are not satisfied with a product purchased at one of our centers or online, you may return it within 30 days of purchase with a valid receipt for a full refund or exchange.
How long do I have to wait between waxing sessions?
To maintain smooth results and ensure proper hair regrowth, we typically recommend scheduling your appointments every 3 to 4 weeks, depending on the area being waxed.
Can I get waxed if I am using prescription skin medications?
Safety is our priority. If you are using medications like Accutane, Retin-A, or certain antibiotics, please consult with your doctor and inform your wax specialist, as these can increase skin sensitivity.
How do I track my online product order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery status in real-time.